Frequently Asked Questions



Do I need a prescription from my doctor to come to physical therapy?

No. New York State allows patients Direct Access to Physical Therapy services without a prescription from a physician for 10 visits or for services provided within a 30 day time period. If services are required beyond the 10th visit (or 30th day), a prescription is needed. This requirement is for all patients receiving Physical Therapy treatment in New York State including those paying privately.

Also, it is very important to check with your insurance provider to see if Physical
Therapy services without a prescription will be reimbursed. Please note that most
insurance companies in New York State do NOT cover physical therapy services without a prescription.







I have an old prescription from my physician. How long is my prescription good for?

A doctor’s prescription is good for 30 days.


Can I choose where I go for physical therapy services?

Yes, it is ALWAYS your right to choose where you receive Physical Therapy



Will my insurance cover the visits?

Please go to my insurance & fees page for information.


What can I expect?

During your initial visit, we will discuss your medical history and current symptoms. After a comprehensive assessment is completed we will review the findings and develop a treatment plan that addresses your concerns and goals. When all of your questions are addressed, your treatment will begin. 


How many treatments will I need?

Each person is different. At the time of your initial assessment, we will discuss your treatment plan including estimated time frames. Generally speaking, the sooner you receive treatment, the sooner you will be back in action.


Where are you located?


Quantum Physical Therapy is located at 542 Quaker Rd, East Aurora, NY 14052. The office is located within the Healing Waters Center for Yoga, Health & Mindful Living.


What are your hours?


By appointment only:


Tuesday - Thursday 12:30PM to 3:30PM


Are there stairs?

No. There is a ramp to get into the building.


What should I bring with me?


Completed Forms
Physical Therapy prescription or referral from your physician (if you have one)
Any medical documents you believe may be helpful
Also, be sure to dress comfortably, in loose-fit clothing.


Do you accept credit cards?

For your convenience, Quantum Physical Therapy Services accepts Visa, Master Card, American Express and the Discover Card. We also accept Health Savings Account (HSA) cards.

Why should I consider Direct Access?

There are a number of very important benefits for patients using Direct Access:

  • You are able to receive immediate care for an injury. In general, the longer you wait to get treatment, the longer it will take to fix the injury. Immediate treatment will help facilitate a faster return to normal pain free activity.
  • Fewer number of appointments.
  • Fewer Physician visits will reduce your out-of-pocket expenses.
  • In the event that a Physician consult or diagnostic testing is required, this will be facilitated for you.